Refund & Cancellation Policy
Effective date: May 17, 2026 · Last updated: May 17, 2026
1. Free Trial
New customers receive a 14-day free trial with full Growth-plan access. No credit card is required. No charges are incurred during the trial period. At the end of the trial, the workspace is downgraded automatically; no billing occurs unless you actively subscribe to a paid plan.
2. Subscription Fees — General Policy
Moxabot subscription fees are non-refundable once the billing cycle has begun and service access has been provided, except in the circumstances listed in Section 4 below.
This is standard practice for SaaS services where value is delivered from day one of the billing cycle. By subscribing, you acknowledge and accept this policy, which is disclosed to you before any charge is made.
3. Cancellation
3.1 How to cancel
You can cancel your subscription at any time from Settings → Billing → Cancel plan in your Moxabot dashboard, or by emailing billing@moxabot.com with your registered email address.
3.2 Effect of cancellation
- Access to the Service continues until the end of the current paid billing period.
- Your subscription will not auto-renew after cancellation.
- No partial or pro-rata refund is issued for the unused portion of the current billing period (except as described in Section 4).
- Your data is retained for 90 days post-cancellation. You may request a data export during this window.
3.3 Auto-renewal notice
We will send you an email reminder at least 24 hours before each renewal charge. You may cancel at any time before the renewal date to avoid the next charge.
3.4 Cancellation fee
There is no cancellation fee. We do not charge you for cancelling your subscription.
4. When Refunds Are Issued
We will issue a full or partial refund in the following circumstances:
| Situation | Refund | How to claim |
|---|---|---|
| Duplicate charge — you were charged more than once for the same period | Full refund of the duplicate amount | Email billing@moxabot.com within 30 days |
| Billing error — we charged the wrong amount due to our error | Difference refunded | Email billing@moxabot.com within 30 days |
| Service not delivered — you could not access the Service due to a fault on our side for more than 48 consecutive hours | Pro-rata refund for the affected days | Email billing@moxabot.com within 14 days of the incident |
| Annual plan — cancellation within 7 days of initial annual subscription | Pro-rata refund for unused months (minus any discount received for annual billing) | Email billing@moxabot.com within 7 days of the annual charge |
| Service materially misrepresented — the Service does not materially match what was described at the point of sale | Full refund subject to review | Email billing@moxabot.com within 14 days of subscription start |
Refund eligibility is determined at our discretion based on the circumstances. We will communicate our decision within 5 business days of receiving your request.
5. Annual Plans
Annual subscriptions are billed upfront for 12 months at a 20% discount over the monthly rate.
- Within 7 days of purchase: Full pro-rata refund for unused months (the annual discount will be applied to any used months).
- After 7 days: No refund for annual plans. Access continues until the end of the 12-month period. You may cancel to prevent renewal.
6. Plan Upgrades & Downgrades
Upgrade
When you upgrade mid-cycle, the difference is charged immediately on a pro-rata basis for the remaining days in the current billing period. The new higher tier takes effect immediately.
Downgrade
When you downgrade mid-cycle, the lower-tier plan takes effect at the start of the next billing cycle. No credit or refund is issued for the difference in the current cycle.
7. Refund Processing Timelines
Approved refunds are initiated within 5–7 business days of approval. The time for funds to appear in your account depends on your payment method:
| Payment method | Expected refund time (after initiation) |
|---|---|
| Visa / Mastercard / Amex | 5–10 business days |
| ACH / Bank transfer | 3–5 business days |
| Debit card | 5–10 business days |
These timelines are governed by Stripe and the respective card networks or banks. Delays beyond these timelines should first be checked with your bank before contacting us.
8. Chargebacks & Disputes
If you raise a chargeback or payment dispute with your bank or card issuer before contacting us, we may be required to suspend your account during the dispute resolution period. We encourage you to contact billing@moxabot.com first — most billing issues are resolved within 2 business days and do not require a chargeback.
A clear, published refund policy is your protection as a customer. A chargeback in bad faith (where service was delivered as agreed) may result in permanent account termination.
9. How to Request a Refund
Step 2: Use subject line: "Refund Request – [Your registered email]"
Step 3: Include: your account email, the charge date, the amount, and the reason for the refund request.
Step 4: We will acknowledge within 48 hours and provide a decision within 5 business days.
Step 5: If approved, the refund is initiated within 5–7 business days.
10. Escalation & Disputes
If you are not satisfied with our resolution of a refund or cancellation dispute, please escalate to our support team:
Email: support@moxabot.com
Response: within 48 hours · Resolution: within 14 business days
We will acknowledge your escalation within 48 hours and work to resolve it within 14 business days. If you remain unsatisfied, you may pursue resolution through your credit card issuer or applicable consumer protection authorities.
11. Contact
For billing inquiries: billing@moxabot.com
For disputes & escalations: support@moxabot.com
Bright Tier Solutions LLC, United States