One inbox for WhatsApp, Instagram & SMS. AI replies 24/7.
Moxabot is an AI-powered customer support platform for e-commerce brands. Connect WhatsApp Business, Instagram DMs, YouTube, live chat, and SMS into one unified inbox — and let AI auto-reply to up to 60% of queries automatically.
No credit card · 14-day free trial · Cancel any time
A
Demo Apparel
Inbox
Contacts
AI Persona
Knowledge
Integrations
Embed Widget
Analytics
Team
Billing
AS
Aanya Sharma · Instagram DM
● Open · Due in 8m
AI ON
Hey! Is the Linen Co-ord still available in ivory? 👀
AIYes, ivory is back in stock as of yesterday.
AISizes XS through L. Want me to pull up the link?
yes pls — XS
Good question — the linen runs true to size, so XS will fit closer.
Contact
ChannelInstagram DM
LocationAustin, TX
StatusCustomer
Phone+91 98••••4477
Across channels · 4
Today on Website · Apr 12 on Instagram · Mar 20 Instagram · Mar 4 WhatsApp
Trusted by e-commerce and DTC brands worldwide
800+
teams using Moxabot
60%
queries resolved by AI
4 min
avg. first-response time
4.8★
average customer rating
The whole conversation lifecycle, in one tool.
From "where is my order?" on Instagram at 11pm to a resolved ticket in your CRM — without anyone losing context.
Train it on your knowledge base, set tone + formality, define hand-off rules. Auto-replies in seconds.
SMS via EZ Texting & Twilio
Connect your EZ Texting or Twilio number. Replies go out as SMS automatically — or let your agents reply from the inbox.
Cross-channel customer view
Stitch identities by email, phone, cookie. See every prior conversation across every channel.
Push to your tools
Workdesk, HubSpot, Salesforce, Shopify, Slack. Hand off a chat without leaving the inbox.
Drop-in widget
One snippet. Works on WordPress, Shopify, Webflow, Squarespace, React, Framer. 142ms load.
Setup guide
Live in under 15 minutes.
Most teams are live — channels connected, inbox running — before their morning coffee gets cold.
1
Drop in the widget
Copy one script tag onto your site. Your chat widget is live and taking conversations instantly.
~60 sec
2
Connect your channels
Instagram, YouTube, WhatsApp, Twilio SMS — OAuth or paste your token. Every conversation lands in one inbox.
~3 min
3
Train your AI
Upload docs, FAQs, and product pages to your knowledge base. Set tone, hand-off rules, then preview before going live.
~10 min
4
Invite your team
Add agents with Admin or Agent roles. Set shifts per agent, turn on round-robin — conversations route themselves.
whenever
Ready to get started?
No credit card · 14-day free trial · Cancel any time
Simple, honest pricing.
No setup fees. No per-conversation gotchas. Cancel any time.
Free Trial
Explore the platform · no card needed
Free · 14 days
1 seat
200/mo conversations
No social channels
AI persona + KB
SMS via EZ Texting & Twilio
No credit card required
Starter
Solo founders + small DTC
$39/mo
2 seats
500/mo conversations
2 channels
AI persona + KB
SMS via EZ Texting & Twilio
Most popular
Growth
Teams of 3–5 with steady volume
$99/mo
5 seats
3,000/mo conversations
All channels
AI persona + KB
SMS via EZ Texting & Twilio
Business
Multi-channel CX teams
$249/mo
10 seats
12,000/mo conversations
All channels
AI persona + KB
SMS via EZ Texting & Twilio
Enterprise
Custom SLAs + dedicated CSM
Custom
Unlimited seats
Unlimited conversations
All channels
AI persona + KB
SMS via EZ Texting & Twilio
SSO + audit logs
Dedicated CSM
All plans include a 14-day free trial · Unlimited contacts · No credit card required
Frequently asked questions
Everything you need to know about Moxabot.
Moxabot is an AI-powered customer support platform built for e-commerce and DTC brands. It unifies WhatsApp Business API, Instagram DMs, YouTube comments, website live chat, and SMS into a single shared inbox. An AI agent auto-replies to common queries 24/7, typically resolving 50–60% of customer messages without human intervention.
Moxabot supports WhatsApp Business API, Instagram DMs, YouTube comments, website live chat (drop-in widget that loads in under 150 ms), and SMS via EZ Texting or Twilio — all in one unified inbox.
Unlike Freshdesk and Intercom, Moxabot is built specifically for conversational social channels — WhatsApp, Instagram, and SMS — with native WhatsApp Business API support out of the box. Pricing starts at $39/month versus Intercom's $74/month minimum, making it accessible for small and growing e-commerce teams.
Yes. The built-in AI agent automatically replies to WhatsApp Business and Instagram DM messages around the clock, handling common queries like order status, shipping, returns, and product FAQs — without any human involvement.
Yes. Moxabot integrates with Shopify to pull order data directly into the inbox, so agents and the AI can answer order status, tracking, and return queries without leaving the conversation.
The AI is trained on your knowledge base — product pages, FAQs, uploaded PDFs, and support articles. You also configure its tone, escalation rules, and greeting style. Test it in the Preview tab before going live.
Moxabot offers a 14-day free trial (1 seat, 200 conversations — no card required), then paid plans: Starter at $39/month (2 seats, 2 channels, 500 convos), Growth at $99/month (5 seats, all channels, 3,000 convos), Business at $249/month (10 seats, all channels, 12,000 convos), and Enterprise at custom pricing (unlimited everything + SSO).
Conversations are stored encrypted at rest (AES-256) on US servers (Firebase, us-central1 region). Data is encrypted in transit via TLS 1.2+. We never use your customer conversation data to train AI models. Moxabot complies with applicable US privacy laws.
SMS is delivered via your own EZ Texting or Twilio account — we don't mark it up. Connect either provider in Integrations and SMS is available on all plans.
Yes. Cancel from Settings → Billing at any time — access continues until the end of your current billing period. There is no cancellation fee. Annual plans cancelled within 7 days of purchase receive a pro-rata refund.
Start your 14-day free trial
Connect your channels, build your knowledge base, and have your team replying to WhatsApp, Instagram, and SMS from one inbox — in under an hour.