Channels

Connect WhatsApp, Instagram, Messenger, SMS, YouTube, and your web widget to a single shared inbox. Every channel you add is handled by the same AI persona and routed to the same team — no context switching required.

Supported channels

Moxabot supports six inbound message channels. Each is configured separately under Integrations in the sidebar.

Web chat widget

The Moxabot widget adds a floating chat bubble to your website. It is a lightweight JavaScript snippet (~142 ms first-load) and works on Shopify, WordPress, Webflow, Framer, plain HTML, and any React/Next.js app. No server-side changes are needed.

Install the script

<!-- Moxabot web widget — paste before </body> -->
<script>
  window.MoxabotConfig = {
    widgetKey: "YOUR_WIDGET_KEY",
    // Optional customisation:
    accentColor: "#E11D48",       // bubble and header color
    position: "bottom-right",    // "bottom-left" also supported
    greeting: "Hi! How can we help you today?",
    botName: "Aanya"
  };
</script>
<script src="https://cdn.moxabot.com/widget.js" async></script>

Shopify

WordPress

Webflow

Customisation options

All customisation is done via the window.MoxabotConfig object before the script tag.

WhatsApp Business

Moxabot connects to WhatsApp via the WhatsApp Business Cloud API (Meta). You need a verified Meta Business Account and a WhatsApp Business phone number. The API is free for the first 1,000 service conversations per month; Meta charges for additional conversations — this is billed directly by Meta, not Moxabot.

What you'll need

Setup steps

Instagram & Messenger

Connect your Instagram Business account to receive and reply to Instagram Direct Messages, and connect a Facebook Page to handle Messenger conversations — both use the same Meta OAuth flow and appear as separate channel cards in Integrations.

Required page permissions

Setup steps

Token refresh

Moxabot automatically refreshes your Page Access Token before it expires (Meta long-lived tokens last 60 days). If you ever revoke Moxabot's access from your Facebook App settings, the channel will show a Disconnected — re-authenticate status and you will need to repeat the OAuth flow.

SMS via Twilio

Twilio gives you a programmable US or international phone number for two-way SMS and MMS conversations. You are billed by Twilio per message segment at their standard rates — Moxabot does not add a per-message surcharge. Twilio SMS is available on all paid Moxabot plans.

What you'll need from Twilio

Setup steps

SMS via EZ Texting

If your team already has an EZ Texting account, Moxabot can connect directly using your EZ Texting username and password — no webhook configuration required. Inbound SMS messages are polled and synced to the Moxabot inbox automatically. Replies sent from Moxabot are delivered via your EZ Texting number at your EZ Texting plan rates.

Setup steps

EZ Texting vs Twilio — which should I use?

YouTube

Connect your YouTube channel to monitor comments on your videos. The AI can auto-reply to common questions left in comments, and your team can reply manually from the inbox. This is ideal for brands that publish product tutorials, reviews, or live streams with high comment volume.

Setup steps

Comment moderation modes

Plan limits

Channel availability depends on your Moxabot plan. The table below summarises which channels are included at each tier.

For full plan details, pricing, and upgrade instructions see the Billing & Plans guide.

Next steps